*Last updated: August 2026*
This Privacy Policy explains how Come To Egypt Ltd. ("CTE," "we," "us"), registered in Cairo, Egypt, collects, uses, shares, and protects your personal information when you use our website, mobile experience, and booking services.
1. Information we collect
- Information you provide — name, email, phone number, passport details, payment information, and travel preferences when you create an account, make a booking, or apply for an e-visa through our platform
- Information collected automatically — device information, IP address, browser type, and usage data via cookies and similar technologies (see our Cookie Policy)
- Information from third parties — data from our hotel, flight, and tour suppliers necessary to process and confirm your bookings
2. How we use your information
- To process bookings and payments
- To communicate booking confirmations, changes, and support
- To process visa applications on your behalf where you've requested that service
- To improve our platform and personalize your experience
- To send marketing communications, where you've opted in
- To comply with legal obligations, including those related to travel documentation and payment processing
3. Who we share information with
- Suppliers — hotels, airlines, tour operators, and transport providers necessary to fulfill your booking
- Payment processors — to securely process transactions (we do not store full payment card details)
- Government and consular authorities — where required to process a visa application you've submitted through our platform
- Service providers — technology vendors who support our platform's operation, under confidentiality obligations
We do not sell your personal information to third parties.
4. Data retention
We retain booking and account data for the duration of your relationship with us, plus 5 years afterward to meet tax, accounting, and consumer protection obligations. Visa application documents, including passport copies and photos, are retained for 3 years after your application is resolved, then securely deleted.
5. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. See Your Privacy Choices for how to exercise these rights.
6. Data security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and restricted access controls. No system is perfectly secure, and we encourage you to use a strong, unique password for your account.
7. International data transfers
As an Egypt-based platform serving international travelers, your information may be processed in Egypt and other countries where our suppliers and service providers operate. Where we transfer personal data outside of Egypt or the European Economic Area, we apply standard contractual clauses and equivalent safeguards recognized under GDPR.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the website or by email where appropriate.
9. Contact us
Questions about this policy or your personal information can be sent to privacy@cometoegypt.com.